Frequently Asked Questions
Everything you need to know about Narra Skin, our products, and your orders.
Yes. Our products are dermatologically tested, free from harsh sulfates, parabens, silicones, mineral oils, and animal-origin materials, and are formulated with biodegradable ingredients and natural derivatives. Designed to be gentle yet effective, they are suitable for all skin types. As skin can be more sensitive during pregnancy and breastfeeding, we recommend consulting your healthcare provider before introducing any new skincare products to your routine.
Our products are formulated for individuals aged 16 and above.
Our formulas are dermatologically tested and made without harmful chemicals, but skin can be more sensitive during this time. We recommend checking with your doctor before adding any new product to your routine.
Yes, every product is formulated to work for all skin types, regardless of gender.
Our products have a 24-month shelf life from the date of manufacturing.
Keep products in a cool, dry place away from direct sunlight and heat to preserve their active ingredients.
Our formulas are made for a wide range of skin types, but if you have particularly sensitive or reactive skin, we recommend doing a patch test before full use.
Apply a small amount behind your ear or on your inner forearm and leave it for 24 hours. If there's no redness, itching, or irritation, it's safe to start using the product as directed.
The complete ingredient list is available on each product's page on narraskin.com.
If a product isn't the right fit, please refer to our Refund and Replacement Policy for next steps, or reach out to our support team for personalized guidance.
Take our Skin Quiz on narraskin.com — it walks you through a few quick questions and recommends a personalized AM/PM ritual based on your answers.
NARRA is an Indian marine skincare brand. Our skincare is built on marine actives like sea water, red algae, seaweed and astaxanthin, combined with proven ingredients like hyaluronic acid. The range covers face washes, face mists, serums, gel moisturiser and SPF 50 sunscreen, all made for Indian skin.
Most marine skincare is imported European luxury at premium prices. NARRA brings marine science to Indian skin, climate and budgets, with honest claims and a routine-based approach so you always know which products work together.
Marine ingredients are naturally rich in minerals, antioxidants, amino acids and polysaccharides. These help hydrate skin, strengthen the skin barrier and protect against UV and pollution stress.
The ocean's natural ability to restore and renew. Marine ingredients offer a rare balance of lightweight hydration, nourishment and skin protection, so we made them the foundation of every NARRA formula.
NARRA Skin is derived from "narrate" because every skin tells a story. Our role is to help yours become healthier, stronger, and more confident.
Yes, if you reach out within 1 hour of placing your order. Once an order has been dispatched, it can no longer be cancelled.
Address changes are possible as long as the order hasn't moved to the "Ready to Ship" stage. Contact our support team as soon as possible to make the update.
Please reach out to our support team with a photo of the product, your order invoice, and the batch number on the packaging, and we'll resolve it quickly.
Contact our support team within 72 hours of the delivery timestamp so we can investigate and assist you.
We accept UPI, net banking, credit/debit cards, and cash on delivery.
Reach out to our support team with your registered email and a screenshot of the payment reference, and we'll sort it out promptly.
Delivery typically takes 5–7 working days depending on your location, with slightly longer timelines during sale periods.
