Refund policy

Return and Refund Policy

At NARRA, customer satisfaction is important to us. Due to the personal nature of skincare products and hygiene considerations, we maintain strict return and refund guidelines.

Products purchased from narraskin.com may only be eligible for return if they are received in a damaged, defective, leaked, expired, or incorrect condition. To initiate a return request, customers must contact our support team within 48 hours of delivery and provide clear photographs or videos showing the issue.

For hygiene and safety reasons, we do not accept returns of opened, used, tested, or partially consumed skincare products. Products returned without prior approval may not qualify for a refund.

Once your request is reviewed and approved, NARRA may arrange a replacement product or issue a refund based on the nature of the claim. Refunds are processed to the original payment method and may take 5–10 business days to reflect, depending on your payment provider or bank.

If a package is lost during transit and confirmed by the courier partner, NARRA will provide either a replacement shipment or a full refund. Shipping charges are generally non-refundable unless the error was caused by NARRA.

Products purchased during special promotions, clearance sales, or limited-time offers may be marked as non-refundable unless received damaged or incorrect.

NARRA reserves the right to reject refund or replacement requests that appear fraudulent, abusive, or inconsistent with our policies. Our decision regarding eligibility and resolution shall be final.

For assistance, customers may contact our support team through the contact details provided on narra.com.