Shipping policy

Shipping Policy

At Narra Skin, we are dedicated to ensuring a seamless and enjoyable shopping experience for you. Our policies and terms of use are designed with your convenience in mind, so we encourage you to review them carefully to make informed decisions.

We understand the importance of timely and secure delivery, which is why we partner with top-tier courier and fulfillment services within India. This allows us to provide you with reliable and efficient delivery of all your orders.

Should you have any questions or need assistance, our customer support team is always here to help. Your satisfaction is our priority. Contact us at: +91 98923 18860 or care@narraskin.com.

Domestic Shipping & Charges

We offer SHIPPING ACROSS INDIA on all orders.

All orders are processed and delivered within India only. We do not ship internationally. Shipping timelines may vary based on your location, but we ensure timely and safe delivery of every order.

Tax and Duties (India)

All prices are inclusive of applicable taxes as per Indian regulations (GST). No additional import duties will be charged for deliveries within India.

In case of any region-specific charges or remote area delivery fees, the customer will be informed prior to dispatch.

For any queries regarding taxes or billing, please contact our support team before placing your order.

Timelines

Our products go through careful formulation, quality checks, and secure packing before dispatch. Please allow 1–3 working days for your order to be processed and dispatched, and 3–7 working days for delivery thereafter, depending on your location.

During peak seasons, sale periods, or unforeseen circumstances (e.g., extreme weather, regional disruptions, or courier delays), dispatch or delivery may take longer than usual. We will notify you promptly via email or call if such delays occur.

Receiving Order Guidelines

To ensure your order arrives in good condition and to protect both parties, we request you to record an unboxing video and take photos with a timestamp within 48 hours of delivery.

If you receive a damaged, leaking, tampered, or opened parcel, please record a video, take photos, and refuse the delivery where possible. Share the images, video, and order number with us via email so we can resolve the issue promptly with the shipment agency.

Process of Shipping

After placing your order, it enters our processing system. Once your item(s) pass quality checks and are securely packed, they are handed over to our delivery partners.

You will receive a tracking number via email and SMS once your order is dispatched. You can use this to track your order on the courier partner's website.

Cancellation Policy

Prepaid and COD orders are eligible for cancellation only within 24 hours of order placement.

To cancel your order, please email us at care@narraskin.com or call our customer support at +91 98923 18860 (Monday to Saturday, 10:00 AM to 6:30 PM IST).

Payment Options

We offer a variety of secure payment methods:

  • Debit & Credit Cards (Mastercard, Visa, American Express)
  • Net Banking
  • UPI & eWallets
  • Cash on Delivery

Note: We primarily offer prepaid payment options through secure payment gateways.

Important Note

All items marked as 'Sale' are non-returnable.

Our products are stored, quality-checked, and packed carefully before dispatch, and occasional shipment delays may still occur due to courier network disruptions, weather, or other circumstances beyond our control. While Narra Skin is committed to keeping you informed and processing any applicable refunds, we shall not be held legally liable for any delays in shipment.

We appreciate your understanding and patience.